1. Overview
At 13 PHJL, we believe that every Filipino player deserves to know exactly what happens to their personal information. This Privacy Policy explains how 13 PHJL (accessible at https://13phjl.net) collects, uses, stores, shares, and protects your personal data when you use our online gaming platform.
This policy is aligned with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations. By registering and using the 13 PHJL platform, you acknowledge that you have read this Privacy Policy and consent to the processing of your personal data as described herein.
This Privacy Policy should be read together with our Terms and Conditions. Both documents govern your relationship with 13 PHJL.
If you have questions or concerns about how your data is handled, you can contact our Data Protection Officer (DPO) at privacy@13phjl.net at any time. We take every inquiry seriously — hindi lang ito basta-basta.
2. Personal Data We Collect
13 PHJL collects different categories of personal data depending on how you interact with our platform. The main categories are:
| Category |
Examples |
Required? |
| Identity Data |
Full name, date of birth, nationality, government ID number |
Yes (KYC) |
| Contact Data |
Email address, mobile number, residential address |
Yes |
| Financial Data |
GCash number, bank account details, transaction history |
Yes (payments) |
| Account Data |
Username, password hash, account preferences, login history |
Yes |
| Gaming Data |
Game history, bet amounts, win/loss records, session duration |
Automatic |
| Technical Data |
IP address, device type, browser, operating system, cookies |
Automatic |
| Communications Data |
Support chat logs, email correspondence, survey responses |
When applicable |
We do not intentionally collect sensitive personal information such as health data, religious beliefs, or political affiliations. If any such information is incidentally submitted, it will be deleted as soon as it is identified.
3. How We Collect Your Data
13 PHJL collects personal data through the following channels:
- Direct submission: Information you provide when registering, completing KYC verification, making deposits or withdrawals, contacting customer support, or filling in forms on the 13 PHJL website.
- Automated collection: Technical and gaming data collected automatically through cookies, web beacons, log files, and similar technologies as you navigate and use the platform.
- Third-party sources: Data received from payment processors (e.g., GCash, Maya, bank networks) to verify transactions, or from identity verification service providers for KYC compliance.
- Public sources: In limited cases, publicly available information may be used to verify the accuracy of your submitted data or to comply with anti-money laundering obligations.
13 PHJL never purchases personal data from data brokers or any other external commercial data sources.
4. Why We Use Your Personal Data
13 PHJL processes your personal data only for legitimate, specified purposes. Here's a clear breakdown of why we use your data and the legal basis for doing so:
- Account creation and management: To set up, maintain, and secure your 13 PHJL player account. (Legal basis: Contract performance)
- Identity verification (KYC/AML): To comply with Philippine anti-money laundering laws and confirm you meet age and eligibility requirements. (Legal basis: Legal obligation)
- Payment processing: To process deposits and withdrawals via GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet, BDO, BPI, UnionBank, and Visa/Mastercard. (Legal basis: Contract performance)
- Customer support: To respond to your inquiries, resolve disputes, and improve our service. (Legal basis: Legitimate interest)
- Responsible gaming: To monitor gaming patterns and identify at-risk behaviour in line with our Responsible Gaming commitments. (Legal basis: Legitimate interest / Legal obligation)
- Fraud prevention and security: To detect, investigate, and prevent unauthorised access, cheating, or fraudulent activity on the 13 PHJL platform. (Legal basis: Legitimate interest)
- Marketing communications: To send you promotional offers, news, and updates about 13 PHJL — but only if you have opted in to receive them. (Legal basis: Consent)
- Legal compliance: To fulfil any legal, regulatory, or court-mandated obligations as required under Philippine law. (Legal basis: Legal obligation)
- Platform improvement: To analyse usage patterns, troubleshoot issues, and enhance the overall 13 PHJL player experience. (Legal basis: Legitimate interest)
5. Data Sharing and Disclosure
13 PHJL does not sell, rent, or trade your personal data. We only share your information with the following categories of recipients, and only to the extent necessary:
- Payment service providers: GCash, Maya, GrabPay, Coins.ph, major Philippine banks, and card networks require certain data to process your transactions securely.
- Identity verification providers: Third-party KYC/AML service providers that help us verify your identity and comply with Philippine regulatory requirements.
- IT and platform service providers: Cloud hosting, database management, and cybersecurity companies that support the operation of 13 PHJL. These providers are bound by data processing agreements and may not use your data for their own purposes.
- Gaming regulators: The licensing and regulatory authority governing 13 PHJL may require access to certain player data as part of compliance audits or investigations.
- Law enforcement and government agencies: When required by Philippine law, a valid court order, or to protect the rights and safety of 13 PHJL and its users.
- Business successors: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, subject to the same privacy protections.
All third parties who receive your personal data from 13 PHJL are required to handle it in accordance with applicable data privacy laws and our contractual requirements. We do not permit them to use your data for their own marketing or commercial purposes.
6. Cookies and Tracking Technologies
13 PHJL uses cookies and similar tracking technologies to make your experience on our platform smoother, more personalised, and more secure. Here's what we use and why:
- Essential cookies: Required for the platform to function properly — session management, login state, and security tokens. These cannot be disabled without affecting core functionality.
- Analytics cookies: Help us understand how players navigate the 13 PHJL site so we can identify areas for improvement. Data collected is aggregated and anonymised where possible.
- Preference cookies: Remember your settings and preferences (e.g., language, display options) so you don't have to reconfigure them on every visit.
- Marketing cookies: Used only with your consent to deliver relevant promotional content based on your gaming activity and interests on the 13 PHJL platform.
You can manage cookie preferences through your browser settings or via our cookie consent banner. Disabling non-essential cookies will not prevent you from using 13 PHJL's core gaming services.
7. Data Retention
13 PHJL retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by Philippine law. Our standard retention periods are as follows:
- Active account data: Retained for the lifetime of your account plus up to 5 years after account closure, as required by anti-money laundering regulations.
- Transaction records: Kept for a minimum of 5 years from the date of the transaction, in line with the AMLA and BSP reporting obligations.
- KYC documents: Retained for at least 5 years after the end of the business relationship.
- Customer support communications: Kept for 3 years from the date of the last interaction, unless required longer for dispute resolution.
- Marketing consent records: Retained for as long as you remain a subscriber, plus 1 year after withdrawal of consent for audit purposes.
When data is no longer required and the retention period has expired, 13 PHJL will securely delete or anonymise the data so it can no longer be linked back to you.
8. Security Measures
The security of your personal data is a top priority at 13 PHJL. We implement multiple layers of protection to safeguard your information:
- SSL/TLS encryption: All data transmitted between your device and the 13 PHJL platform is encrypted using industry-standard SSL/TLS protocols.
- Data encryption at rest: Sensitive data stored on our servers — including financial data and ID documents — is encrypted at rest.
- Password security: Passwords are never stored in plain text. We use strong one-way hashing algorithms with salting.
- Two-factor authentication (2FA): Available for all 13 PHJL accounts to add an extra layer of login security.
- Access controls: Only authorised personnel with a legitimate business need can access personal data. Access is logged and audited regularly.
- Regular security audits: 13 PHJL conducts periodic penetration testing and security assessments to identify and address vulnerabilities.
While 13 PHJL takes all reasonable measures to protect your data, no online system is 100% impenetrable. Please protect your own account by using a strong, unique password and enabling 2FA.
9. Your Privacy Rights
Under the Data Privacy Act of 2012, as a 13 PHJL player based in the Philippines, you have the following rights regarding your personal data:
Right to Access
Request a copy of the personal data 13 PHJL holds about you and information on how it is being used.
Right to Rectification
Ask us to correct any inaccurate or incomplete personal data held in your 13 PHJL account.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the original purpose or where you withdraw consent.
Right to Object
Object to the processing of your data for direct marketing purposes or where we rely on legitimate interests.
Right to Data Portability
Request a structured, machine-readable copy of your personal data to transfer to another service provider.
Right to Complain
Lodge a complaint with the National Privacy Commission (NPC) if you believe 13 PHJL has mishandled your personal data.
To exercise any of these rights, send a written request to privacy@13phjl.net. We will respond within 15 business days of receiving your request. In some cases, we may need to verify your identity before processing the request.
10. Minors' Privacy
13 PHJL is strictly an adult platform. We do not knowingly collect or process personal data from anyone under the age of 21. Our registration process includes age verification steps to prevent underage individuals from creating accounts.
If 13 PHJL becomes aware that a minor has provided personal data through our platform, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe your child may have registered on 13 PHJL, please contact us immediately at privacy@13phjl.net.
11. Cross-Border Data Transfers
In the course of operating the 13 PHJL platform, your personal data may be processed by service providers located outside the Philippines — for example, cloud infrastructure or fraud detection services hosted in other countries.
When such transfers occur, 13 PHJL ensures that adequate safeguards are in place to protect your data, including:
- Data processing agreements incorporating the NPC's standard contractual clauses
- Transfers only to countries with an adequate level of data protection as recognised by the NPC
- Technical and organisational security measures applied by the receiving entity
13 PHJL does not transfer your data to jurisdictions that do not provide adequate protection for personal data.
12. Third-Party Services and Links
The 13 PHJL website may contain references to third-party payment processors and service providers (e.g., GCash, Maya, bank portals). When you interact with these third-party services, you are subject to their respective privacy policies — not this one.
13 PHJL is not responsible for the privacy practices of third-party services. We encourage you to review the privacy policies of any third-party service you use in connection with your 13 PHJL account, particularly payment gateways and identity verification providers.
13. Changes to This Privacy Policy
13 PHJL may update this Privacy Policy from time to time to reflect changes in our data processing practices, platform features, or applicable Philippine law. When we make significant changes, we will:
- Update the "Last Updated" date at the bottom of this page
- Display a notice on the 13 PHJL platform for a reasonable period after the update
- Send a notification to your registered email address for material changes that affect your rights
Your continued use of 13 PHJL after a policy update constitutes your acceptance of the revised Privacy Policy. If you disagree with any changes, you should stop using the platform and contact us to close your account.
Last Updated: July 2025
